FAQ

SYNCROOM Basic Knowledge

How does SYNCROOM communication work?

SYNCROOM has separate processes for room management and audio communication.
A server is used for enter/exit room management.
Audio communication is not routed through the server. Instead, the user's PC terminals are directly connected to exchange voice, realizing a low-latency connection. Because audio communication is done individually with each member other than yourself, the load on the communication connection and PC processing increases as the number of connected parties increases. Currently, we limit the number of simultaneous connections to 5, considering the performance of PCs that are in widespread use and the network environment.
See this page for the remote ensemble technology "NETDUETTO (R)" used in SYNCROOM.

What devices are supported?

Please refer to the explanation on the App Store for information on supported iOS/iPadOS devices.
Note that we do not guarantee operation or successful sessions on any Android device.

Which connection can I use?

• Latency may vary greatly depending on your wireless LAN environment and connection status. When using wireless LAN, also check the following.
  • We recommend using the 5 GHz band.
  • Connecting multiple devices to the same access point will cause latency.
  • For the results of checking the operation of various devices on the wireless LAN, see "What devices are supported? " in the FAQ.
• We do not recommend using 4G/LTE as it tends to increase latency.
• We have not been able to sufficiently verify the use of 5G at present.
  

  ※Be mindful of the amount of data used when using a mobile phone connection.

What operating systems are compatible with SYNCROOM?

See the store information for the latest supported OS.

Can SYNCROOM be used overseas?

SYNCROOM is a service for Japan and South Korea (as of June 2023).
Please note that we are not currently responsible for use of the application outside Japan and South Korea or connection with countries and regions outside of Japan and South Korea.

Can I test whether communication is working well?

There is a room for testing with the room name "Official Test Room". Use this room. When you enter the Official Test Room, the input voice will be returned as it is after 3 seconds. Use it to check the settings in advance.

However, since the Official Test Room operates on a server and it is different from a general home network environment, even if you can connect in the Official Test Room, it may not always be possible to connect with all users.
Also, in the Official Test Room, the latency is slightly higher due to stable operation on the server. Understand that it is intended for voice checks only.

Note that the Official Test Room may be stopped without notice for maintenance.

How many people can connect to SYNCROOM?

Up to 5 devices can be connected in one room. However, as the number of connected devices increases, the bandwidth used for communication also increases, so the possibility of being failed to connect and audio dropouts due to lack of bandwidth also increases.

What is the maximum continuous time of a room?

6 hours from the time the room is created.

Can I connect with SYNCROOM desktop version users?

Yes, you can connect with SYNCROOM desktop version users. However, the Connect to room function of the desktop version cannot be used.

Can I connect with NETDUETTOβ / NETDUETTOβ2 users?

Yes, you can connect with SYNCROOM desktop version users. However, the Connect to room function of the desktop version cannot be used.

What is the difference between the desktop version and the mobile version?

Check the function comparison table here.

Is it necessary to create an account?

To use SYNCROOM, you must make an account or log in with a Yamaha Music ID.
Yamaha Music ID accounts differ for each country or region, so please select the correct country or region before using SYNCROOM.

What user information is made public on SYNCROOM?

When your My Profile is "Public", all information saved in "Profile Settings (Edit)" will be public to other users. If you set My Profile to "Private", only your icon and nickname will be shown to other users, and other information will not be made public. For details, refer to "6-3. Check My Profile" in the manual.

I forgot my account password.

You can get your password reissued from the login screen.

Can I set my own icon instead of the default icon?

By linking to Twitter, you can set the Twitter icon.
For details on how to set up, check "6-1. (2) Link to Twitter settings" in the manual.

How do I delete my account (withdraw)?

If you wish to withdraw from Yamaha Music ID, select "Proceed to withdrawal procedure" after deleting your SYNCROOM profile information and follow the procedure. For details, check "6-7. Manage / Delete Account" in the manual.

Can I have separate nicknames for the Desktop and Mobile Versions?

Only one nickname can be set per account.
You cannot assign separate nicknames to each device you use.

What happens when I add a user to my favorites?

You can check the favorite user's icon, nickname, self-introduction, room creation status, and latest activity on the favorite user screen. Also check the manual "6-5. Add users to Favorites".

What happens when I block another user?

If you block a user, the blocked person will not be able to view your My Profile and enter the room you created. For details, check "6-6. Block users" in the manual.

How can I link to Twitter?

You can set it from "Profile Settings (Edit)".
For details on how to set up, check "6-1. ②6-1. (2) Link to Twitter settings" in the manual.
*When you upgrade from a version prior to 1.5 to version 1.5 or later, you must link to Twitter again.
*If you have registered a Twitter account with an Apple account or Google account, check "I cannot link to Twitter." in the FAQ.

Can I use copyrighted music scores or sound sources on SYNCROOM?

When using copyrighted works owned by others, be sure to obtain permission from the holder of the relevant rights before using them. Please refer to the software license agreement for details.
*When your use of this software is deemed to have violated the terms of the license agreement, Yamaha Corporation may require you to cease said use and delete the information entered, or may act without prior notice to terminate your use of this software.

Tips & tricks to use SYNCROOM enjoyably

Is there a trick to using SYNCROOM enjoyably?

Here are some tricks for using SYNCROOM more enjoyably.
However, the following assumes that the latency is already small. See “Can I adjust latency time in the mobile version as well?” in the FAQ.

1. Monitor with headphones if possible.
   Since the speed of sound is about 340 m/second, it travels 0.34 m in 1 msec. In other words, being 34 cm away from the monitor speaker is the same as a 1 msec latency. Therefore, being 1 m away from the monitor speaker is the same as having latency of 3 msec. Using headphones can reduce unnecessary latency.
2. Try using the built-in metronome / audio player.
   SYNCROOM has a metronome / audio player function in the main body function.
   This metronome / audio player has a function that "measures the latency time with other users and sends the sound to other users earlier for that amount of time". As a result, voice data being played back by the metronome / audio player will be played back at the same time at each place, and only one-way latency will make an impact.
3. Try adding latency to the input sound monitor.
   By adding latency to the monitor sound of the input sound, you can easily match performance with other users.
   If you add a 20 msec latency to monitor sound of your performance, you will hear the sound 20 msec after you play. In that case, you must play 20 msec earlier in order to match the performance with the sound you hear. If you play 20 msec earlier, the sound played 20 msec earlier will be sent to other users over the network. By doing this, for example, if the latency time was originally 30 msec, it can be reduced to 10 msec.
   
   *The latency time of this monitor sound is set to an appropriate value by automatic measurement. The maximum value is 20 msec.
   
   Of course, this method is a way of forcing a special performance of "playing 20 msec faster". This may seem difficult, but it has been found to be fairly adaptable, except for some instruments (such as acoustic drums). Another trick is to monitor sound with headphones so that you can't hear the live sound.
   
   When using this method, turn off the audio interface's direct monitoring function (a mechanism for directly listening to the performance sound without latency). For the setting method, check the manual of the audio interface.
   When using the ASIO driver on Windows, the initial settings of SYNCROOM is "Monitor (with latency)".
   (This function cannot be used when using WASAPI or DirectSound on Windows.)
   
   However, in the case of singing, adding latency to this monitor sound may make it difficult to sing. In that case, select "Do not monitor" or "Monitor (without latency)" for "Input monitoring" in "Settings".
4. Be aware of rhythm keeping.
   It is impossible to completely eliminate the latency, the entire song will inevitably be delayed when each other matches the sound of the other. When holding a session over the network, it is necessary to be more aware of keeping rhythm than usual. Especially in the rhythm part, it will be necessary to consciously keep the rhythm. Also, the faster the tempo of the song, the more noticeable the latency will be. Be careful with your song selection.

Tell me more about the features of the screen.

See this manual.

What is the sound quality performance of SYNCROOM?

The highest sound quality is 48 kHz, 16-bit
However, in order to achieve low latency, digital signal synchronization is not done, and data interpolation is always processed. Internet connection may not be able to receive data at regular intervals, and interpolation may not be processed in time, which can result in noise such as pitch modulation.

Can I adjust latency time in the mobile version as well?

The mobile version adjusts latency time automatically and cannot be changed manually.

What happens if the participants have different audio settings?

The setting is forcibly adjusted to the lower side between the people who are connected.
See the example below.
　　User A: High quality
　　User B: Standard
　　User C: Prioritize bandwidth
In this case, User A and User B are connected with standard User A and User C with Prioritize bandwidth , and User B and User C with Prioritize bandwidth.

Is it possible to know whether other users in the room are recording?

The icon of the user who start recording will switch to "Recording", and all members in the room can check.

Where is the data recorded by SYNCROOM saved?

• On iOS / iPadOS devices
  A "SYNCROOM_REC" folder is created in the SYNCROOM folder on your device, and the files are saved in it.
• On Android devices
  A "SYNCROOM_REC" folder is created in the music folder on your device, and the files are saved in it.

What is the maximum recording time?

You can record up to about 3 hours in one recording (up to 2 GB). However, it may be shorter if your device's storage space is small.